RETURNS
All products sold by Black Carbon may be returned within 30 days of the original invoice date for a refund or store credit. All returns require an order number, and freight charges are strictly non-refundable. No returns will be accepted on opened or otherwise used products. Customers can return their items in person or via mail. Failure to comply with the terms stated herein, may result in delayed processing and/or refusal of return. Items that were shipped incorrectly, or have been damaged in transit, must be reviewed by a member of our customer service team.
Please make sure that returned orders are shipped well and the product and packaging is not damaged.
NON-RETURNABLE
Any used items are not eligible for return unless an agreement is made with Black Carbon in the case that the target has not lived up to its specifications rating. All other products which have simply been 'used' cannot be returned.
REFUSED / UNDELIVERABLE ORDERS
Refused or undeliverable orders that are returned to our factory will be treated like a standard return; this means that all shipping costs, including return freight charges and any fees attributed by the shipping company will be deducted from the product refund or charged to the order if the customer elects to re-ship.
PRODUCT WARRANTIES
Black Carbon targets have a 100% satisfaction guarantee which means, if our targets do not live up to their rating, then we will replace this free of charge (terms and conditions apply) Items which are stated by customers to not comply with rating will be tested and evaluated prior to a refund or return being approved. Please see "100% Satisfaction guarantee" tap in the Q&A section on our website.
